Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
What shipping methods do you offer?
We provide complimentary insured FedEx 2-day shipping on all domestic orders over $500. Overnight options are available at checkout for an additional fee.
What is your return and exchange policy?
We offer a 14-day return policy for a full refund and a 30-day window for exchanges or store credit, provided the item is in its original, unworn condition with all security tags attached.
Do your diamonds come with certification?
Yes, all our loose diamonds and significant bridal pieces are accompanied by a grading report from reputable laboratories such as the GIA or IGI.
Can I customize a piece of jewelry?
Absolutely. King Jewelers specializes in custom design. Our master jewelers can work with you to create a unique piece from scratch or modify an existing design to your specifications.
Do you offer financing options?
We offer several flexible financing plans through our partners, including interest-free options for qualified buyers to help you secure the piece of your dreams.
How should I care for my jewelry?
We recommend professional cleaning every six months. At home, you can use a soft brush and mild soapy water for most gemstones, but always avoid harsh chemicals and extreme temperatures.